PRESENTATION:
Cartagena English Speaking Dentist S.A.S., the company that owns the cartagenaenglishspeakingdentist.com site (from now call the “Site”) and responsible for the treatment of the information of the users of this Site, applies this Privacy Policy and Management of the information collected as to what is expressed in Law 1581 of 2012 (and other regulations that modify, add, complement or develop it) and Decree 1377 of 2013.
Additionally, this Policy will apply to the personal data of clients, suppliers, employees and collaborators of Cartagena English Speaking Dentist S.A.S. (who from now on, together with the visitors of the Site, will also be called the “Users”), registered in any database that makes them susceptible to treatment, which is in possession of Cartagena English Speaking Dentist S.A.S. and the affiliates or subsidiaries of Cartagena English Speaking Dentist S.A.S. This Policy also governs the relationships of Cartagena English Speaking Dentist S.A.S., as Responsible for the treatment of the user’s personal data, and any of its Managers for the treatment of the data. Below we inform you of the relevant aspects of collecting, using, and transferring personal data that Cartagena English Speaking Dentist S.A.S. makes to your personal data.
DEFINITIONS
For the purposes of this Policy, the following terms will be understood as defined in article 3 of Law 1581 of 2012, as transcribed below:
• AUTHORIZATION: Prior and informed consent of the owner to carry out the processing of personal data.
• DATABASE: Organized set of personal data that is subject to treatment.
• PERSONAL DATA: Any information linked or that may be associated with one or more specific or determinable natural persons.
• MANAGER OF THE TREATMENT: Natural or legal person, public or private, that by itself or in association with others, carries out the processing of personal data on behalf of the person responsible for the treatment.
• RESPONSIBLE FOR THE TREATMENT: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the treatment of the data.
• TREATMENT: Any operation or set of operations on personal data such as, among others, the collection, storage, use, circulation or deletion of this kind of information.
• HOLDER: Natural person whose personal data is subject to treatment.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Cartagena English Speaking Dentist S.A.S. and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each and every time you access this site. Cartagena English Speaking Dentist S.A.S. may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.
PERSONALLY IDENTIFIABLE INFORMATION
Cartagena English Speaking Dentist S.A.S.’s Privacy Policy is to allow our users to anonymously access the information on Cartagena English Speaking Dentist S.A.S.’s properties.Cartagena English Speaking Dentist S.A.S. does not collect, sell, or provide any personally identifiable information regarding you or other users, unless you voluntarily provide that information to us for that purpose.
In this Section we have set out:
(1) the general categories of personal data that we may process;
(2) the purposes for which we may process personal data; and
(3) the legal bases of the processing.
• We may process [data about your use of our website and services] (“usage data”). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analyzing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]].
• We may process [your account data] (“account data”).[ The account data may [include your name and email address].][ The source of the account data is [you or your employer].] The account data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.] The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
• We may process [your information included in your personal profile on our website] (“profile data”).[ The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth.] The profile data may be processed for [the purposes of enabling and monitoring your use of our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract].
• We may process [information that you post for publication on our website or through our services] (“publication data”). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
• We may process [information contained in any inquiry you submit to us regarding goods and/or services] (“inquiry data”). The inquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent].
• We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] (“notification data”). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
• We may process [information contained in or relating to any communication that you send to us] (“correspondence data”). The correspondence data may include [the communication content and metadata associated with the communication]. [ Our website will generate the metadata associated with communications made using the website contact forms.] The correspondence data may be processed [for the purposes of communicating with you and record-keeping]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website and business and communications with users]].
• Please do not supply any other person’s personal data to us, unless we prompt you to do so.
• Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds].
INFORMATION WE COLLECT AND YOU PROVIDE TO US
We collect several types of information from and about users of our Website and Services, including information:
• by which you may be personally identified, such as name, postal address, e-mail address, telephone number, your IP address or any other identifier by which you may be contacted online or offline (“personal information“); and/or about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
• Directly from you when you provide it to us.
• Automatically as you use the Website and Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.
INFORMATION YOU PROVIDE TO US.
The information we collect on or through our Website and Services may include:
• Information that you provide by filling in forms on our Website or in our Services. This includes information provided at the time of registering to use Services or applications provided by use, subscribing to our Services, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or Services.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research and marketing purposes.
• Your search queries on the Website or within the Services.
You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website and Services, or transmitted to other users of the Website, Services or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain user contributions as directed by the Customer (if you are accessing Services as an Authorized User) and/or you, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website and Services with whom you (or the Customer if you’re an Authorized User) may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
• To provide the website and services, and their contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To allow you to participate in interactive features on our Website or in our Services.
• In any other way, we may describe when you provide the information.
• For any other purpose with your consent.
We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please let us know.
RETENTION AND DELETION OF PERSONAL DATA
How long do we retain your personal data?
There are clear rules in the Patient Data Act and the General Data Protection Regulation on how we should retain or dispose of your personal data. According to these regulations, personal data in patient records should, for example, be retained for at least five years after the last piece of information was entered into the record.
YOUR RIGHTS
You have the right to:
-Be informed about the personal data we hold and why we hold it.
-Access to a copy of your data that we hold contacting us directly, we will acknowledge your request and supply a response within 2 months or sooner.
-Check the information we hold about you is correct and make corrections if not.
-Have your personal data erased or corrected in certain circumstances.
-Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
-Tell us not to actively process or update your data in certain circumstances.
-Complaints: You have the right at any time to lodge a complaint regarding our processing of your personal data
-Withdrawing your consent: If you have given your consent to the processing of your personal data, you have the right to withdraw it at any time. You can withdraw your consent by contacting us at the address below.
HOW TO EXERCISE YOUR RIGHTS?
If you want to exercise your rights, please contact us at the following address: [email protected] sending us an email addressed to the Customer Service area, commissioned by Cartagena English Speaking Dentist S.A.S.
In the case of claims, the procedure established in article 15 of Law 1581 of 2012 will be followed.
As a prerequisite for processing any claim or request, the claimant’s identity will be verified, who must be the owner of the information, her representative or one of her successors in title. A completed application or claim must contain, at least:
1) Identification of the Holder and the claimant (if they are not the same Holder).
2) Description of the facts that give rise to the claim or request.
3) Physical or electronic notification address.
4) Request or object of the claim.
Requests or claims will be dealt with within a maximum term of ten (10) business days from the date of receipt of the same, as long as they meet the minimum requirements mentioned above. If it is not possible to answer within said term, the respective owner of the information will be informed, explaining the reasons for the delay and indicating the date on which your query will be answered, without in any case exceeding five (5) business days following the expiration of the first term.
If an incomplete request or claim is submitted within five (5) business days after receipt of the request or claim, the interested party will be informed that they must complete the requirements mentioned above. If two (2) months elapse without the claimant remedying his claim or request, it will be understood that he has withdrawn from it.
If there is an unresolved claim, the personal data registered by the Holder will be accompanied with the legend: “Claim in Process”
Data Deletion Requests
When the deletion of data is requested, it cannot be done in the following cases:
1) When it is a legal obligation to keep them.
2) When the User has been contractually obliged to allow its use.
3) When keeping the data is necessary to safeguard the interests of the User or the Public Interest.
4) When the deletion disturbs or hinders the exercise of the administrative or judicial authorities’ functions.
Revocation of Authorization
When a user wants to revoke the authorization he has given for the use of his personal data, he must inform Cartagena English Speaking Dentist S.A.S. clearly, if the revocation is total or partial. The revocation of the authorization is partial when the owner of the information states that he wishes to revoke his authorization for the processing of his personal data for certain specific purposes, such as sending advertising information, consumer studies, among others. The revocation of the authorization will be total when the owner of the information requests that the processing of personal data for all authorized purposes cease completely.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
COOKIES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
• [authentication – we use cookies [to identify you when you visit our website and as you navigate our website]
• [security – we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally]
• [analysis – we use cookies [to help us to analyze the use and performance of our website and services]
• [cookie consent – we use cookies [to store your preferences in relation to the use of cookies more generally]
Cookies used by our service providers:
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
LINKS TO OTHER SITES
Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party?s site. We strongly advise you to review the Privacy Policy of every site you visit. Cartagena English Speaking Dentist S.A.S. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
EFFECTIVENESS AND CHANGES TO OUR PRIVACY STATEMENT
This Privacy Statement is effective as of March 28th, 2021. Cartagena English Speaking Dentist S.A.S. may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.
CONTACT INFORMATION:
Should you have any questions of concerns regarding Cartagena English Speaking Dentist’s Terms of Use, please contact us at [email protected] or send us a written letter to Calle 32 #8-33 Suite #204 Comercios La Matuna, Cartagena, Bolivar. Colombia.
GOVERNING LAW
These Policy will be governed, construed, interpreted and performed exclusively according to the law rules, of the Republic of Colombia.